What is the minimum service which you will provide?
The minimum service is two hours per week or four hours over a two week period. Whatever suits customer's circumstance.

 

Will I have the same housekeeper each week?
Yes we will endeavour to provide the same housekeeper every week in order to achieve continuity.

 

What insurance cover do you provide?
All of our housekeepers are covered for public liability and personal injury. This provides our customers with peace of mind against accidents and damages.

 

What happens if I am not satisfied with my clean?
A free clean will be provided free of charge

 

Whose is responsible for supplying the cleaning materials?
The client supplies the cleaning materials. This helps keep the hourly rate lower than other service providers

 

How much notice do I need to provide to cancel the service?
One month's notice in writing.

 

How do you select your housekeepers?
We take selection of housekeepers very seriously. References will be required by both employer and personal.  Before offer of employment is made.

 

What happens if I am not going to be in for when my cleaner needs to perform their tasks?
We also offer an optional key holding service on request

 

Do you provide an ironing service?
Yes an ironing service can be provided. Often customer request a mixture of both services.

 

What happens if my housekeeper becomes unwell and cannot perform their duties?
They will have to try and arrange directly with yourself an alternative time to come. If this is not suitable, then temporary cover can be provided.

 

What happens if my housekeeper goes on holiday?
They will need to inform their clients a fortnight in advance, in order for the office to supply temporary cover.